I have experience working with social impact organizations on their governance issues. During this call, we can discuss the topics below, and more:

1. How to build a relationship with your Board members.

2. What are profiles of people that would make good Board members?

3. How often should operations teams communicate with Board members?

4. How can Board members help me in my daily work?

5. Why do we need a Board?

NOTE: This Call is available to members of Co’asis only.

Service quality is the most critical success factor for business organizations, including nonprofits and social enterprises.  High service quality can positively affect the impact on user satisfaction and brand reputation.  

DO YOU KNOW HOW YOU ARE DOING? The management guru Peter Drucker said, “If you cannot measure it, you cannot manage it.”  

I can help you to evaluate the FIVE dimensions of the famous Service Quality framework (SERVQUAL). 

Through SERVQUAL, you can measure user perception against expectations and what you promised. In addition, it allows your organization to reimage “Start | Continue | Stop” strategies to improve the perception of service quality.

This is a discovery call with the purpose of determining whether your organization's services align with your mission, intended impact, and beneficiary needs. It also aims to gain a better understanding of your motivation and desire for the next phase of required work.

• NGOs can learn how to help elderly with Succession and Advance Care Planning
• Open to potential collaboration on talks and witnessing days for elderly
• Can offer NGOs 20 free AWEsum Care accounts to their staff to help elderly with their documents (e.g. Will, Enduring Power of Attorney and Advance Directive)

I am an affiliate of Gowld Art Centre, a social enterprise that aims to bring arts closer to everyone in Hong Kong. We offer a wide range of services to non-profit organisations for internal (e.g. team-building and training) and external (e.g. stakeholder or community events or fundraising activities) engagements.

In this call, we can:

• bounce off ideas on how to incorporate arts element into your program or projects
• explore collaboration as collaborators or service partners
• suggest ideas for your internal or external event (Just to be clear - this will NOT be a solicitation.)

NOTE: This Call is available to members of Co’asis only.

At Foundation for Shared Impact, we use a variety of software and tools to automate operational workflow and enhance data management, such as:

• Airtable
• Slack
• Zapier
• Buffer, and more.

If you're designing a new project / program, or in gerneral, looking for options to leverage these tools to improve your operational efficiency (especially using Airtable), I'd be happy to share my experience and tips!

NOTE: This Call is available to members of Co’asis only.

Over the last 20 years, I have successfully helped organizations to raise substantial fund as well as their philanthropic and brand profiles. I started my consulting firm, Consultancy for Good; in mid-2016 which provides fundraising and marketing consultancy and training services for nonprofits.

I have extensive experience in project management, implementing new systems or digital platform within a team / company. I can help you with the following topic areas:

• Facilitate with cross-department operations and partnership on a larger-scale project
• Steps and strategies on how to implement a project / fundraising event
• Help with organising, structuring, delegation and workflow of a project / program
• Fundraising: Setting KPIs, measurement of outcome, how to achieve and deliver the proposed outputs
• Support in team management and setting up cadence
• Recommend Playbooks

A high-quality employee handbook is vital to the health of your nonprofit organization. It sets employee expectations and defines important work guidelines that guide the team to achieve results. It can also serve as a guide to help employees understand the ins and outs and dos and don’ts of your organization.

How often you should review your employee handbook? Ideally, an employee handbook review should be performed at least once a year. This ensures compliance and minimizes risks, but employee handbook review can be quite complex and time-consuming.

I am here to help you review your employee handbook. If you do not have one yet, I can also help to create an employee handbook for your organization.

With my extensive experience in financial planning and auditing, I can review your current accounting and finance process, share best practices and provide actionable suggestions to:

• Enhance your organisation's financial sustainability
• Streamline the auditing and finance management process (e.g. auditor's reports, budgets, financial reports etc.)
• Explore and facilitate the acquisition of new funding.
   

NOTE: This Call is available to members of Co’asis only.

Are you looking to work with a production agnecy but not sure where to start? Do you want to know more about the process? With my experience working at Act Plus Education Foundation, an innovative digital art studio and academy dedicated to serving the youth in Hong Kong, we can explore the following topics during the call:

• Production process, expectations and what to look out for
• Tips on communicating your need with the agency
• Service fees/ pricing model.

NOTE: This Call is available to members of Co’asis only.